Senior Pricing and Customer Support Lead

Senior Pricing and Customer Support Lead

We are looking for a precision-oriented Senior Pricing and Customer Support Lead to harmonize our financial objectives with an elite service experience. In this pivotal role, you will navigate the intersection of data-driven revenue management and high-touch client advocacy. You are responsible for ensuring that our pricing structures remain competitive and profitable while leading a team dedicated to resolving complex account inquiries with absolute clarity.

Your core focus includes:

• Developing dynamic pricing models that respond to real-time market shifts and internal margin goals.

• Overseeing the end-to-end resolution of high-level customer escalations regarding billing and contract terms.

• Analyzing customer feedback loops to identify and rectify systemic friction points in the purchasing journey.

• Mentoring support staff on negotiation techniques and financial literacy to enhance service quality.

• Collaborating with sales and product teams to streamline the quote-to-cash process for key accounts.

• Generating comprehensive reports on pricing elasticity and support metrics for executive review.

Location: Dubai, United Arab Emirats

Company: FedEx Logistics AMEA

Job Type: Full Time

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