Head of Rider Experience, Middle East

Head of Rider Experience | Middle East

We are searching for a visionary leader to redefine the journey for our delivery partners across the Middle East. As the Head of Rider Experience, you will bridge the gap between operational efficiency and human-centric design. This executive role demands a balance of data-driven decision-making and genuine empathy to ensure our fleet remains the most satisfied and loyal in the region. You will champion the rider voice at the highest levels of the organization.

Responsibilities

• Design and implement comprehensive lifecycle strategies for delivery partners.

• Optimize onboarding processes to reduce friction and improve retention rates.

• Spearhead safety initiatives and welfare programs tailored to regional needs.

• Utilize sentiment analysis and field data to identify pain points.

• Lead cross-functional projects to enhance mobile application usability for riders.

• Establish transparent communication channels and feedback loops across multiple countries.

Qualifications

• Senior leadership experience in logistics, gig-economy, or last-mile delivery.

• Profound understanding of the regulatory and cultural landscape in the GCC.

• Mastery of operational metrics and performance-based data modeling.

• Ability to manage large, diverse teams across different geographic locations.

• Excellent stakeholder management skills with a focus on collaborative problem-solving.

• Advanced degree in Operations Management or a related corporate discipline.

Key Information Table

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