Carrier
Job Opportunity: NA Service Operation
| Attribute | Details |
| Position Title | NA Service Operation |
| Company | Carrier Global Corporation |
| Location | Kolkata, India |
| Employment Type | Full-time |
| Core Function | National Account Services & Operations Management |
Role Overview
This position manages the Service Operations for the National Account Services at the Kolkata Branch. The role is pivotal in maintaining service excellence through efficient call management, preventive maintenance oversight, and strengthening dealer/customer relationships.
Key Responsibilities
| Category | Primary Duties |
| Operations & Call Management |
• Act as the primary contact for customers and dealers. • Track service calls to ensure Turnaround Time (TAT) adherence. • Manage Call Allocation and unidentified service activities. |
| Maintenance & Reporting |
• Validate and submit PM (Preventive Maintenance) reports for Key Accounts. • Oversee mobility tracking (100% technician activity, >95% closure). • Manage Service MIS (JRA, Installation Audits, EH&S/Product Training). |
| Technical Support |
• Assist dealers with CCN support (Booking, Allocation, Equipment Registration). • Provide part code identification and selection support. • Coordinate with the CCN team to resolve system errors. |
| Supply Chain & Finance |
• Track spare part availability, claims, and delivery against Sales Orders (SO). • Manage SR job quotations, billing, and payment tracking. • Facilitate SA data uploads for portal billing and annexure finalization. |
| Business Development |
• Generate SM job prospects and conduct site surveys. • Prepare BOQ (Bill of Quantities) and coordinate orders with local and NA teams. |
Employee Benefits & Culture
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Work-Life Balance: Access to flexible schedules and parental leave.
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Professional Growth: Structured career development opportunities and training.
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Personal Support: Comprehensive Employee Assistance Programme.
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Corporate Culture: Focused on “The Carrier Way”—prioritizing diversity, inclusion, and customer-centric innovation.
Additional Information
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EEO Statement: Carrier is an Equal Opportunity/Affirmative Action Employer.
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Relationship Management: Requires regular face-to-face meetings with National Account customers and dealers.
To apply for this job please visit jobs.carrier.com.