Internships at the Contact Centre

Location & Overview

• Location: Conveniently located in Colombo – 03.

• Role Purpose: Connecting customers with solutions through empathy, efficiency, and expertise.

Responsibilities (What You’ll Do)

• Handle inbound calls.

• Identify client needs.

• Research and resolve issues.

• Upsell and cross-sell services.

Requirements & Qualifications

• Ideal Candidate Traits: Flexible team players, trilingual communicators, customer-focused, multi-taskers, and tech-savvy individuals.

• Educational Minimum: Must have passed G.C.E. Ordinary Level exams.

• Preferred Background: Passion for pursuing higher education or professional qualifications.

• Added Advantage: Part or full completion of any relevant certifications or diplomas.

Work Schedule & Incentives

• Shift Details: 8-hour shifts, working any 5 days of the week.

• Benefits: Additional allowances for weekend and holiday shifts.

• Performance Incentives: Financial benefits based on the quality and quantity of calls handled.

How to Apply

• Email: Send your CV to careers@amana.lk.

• Subject Line: Must indicate the position applied for in the subject line.

• Note: Only shortlisted candidates will be notified.